FAQ HOVIMA Jardín Caleta
Вопросы о нашем отеле в Kosta Adeje
- Is the hotel open all year?
Yes.
- How do I know if my hotel reservation has been confirmed successfully?
When you have completed the reservation process, the confirmation page will appear. Here you will find all the information of your reservation you can download it in PDF format. We will also send you an email with all the information of your reservation.
- Can I cancel a reservation? What expenses occur?
The cancellation of the reservation can be made through the confirmation email of your reservation through the link “click here to cancel your reservation”.
Remember that the deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.
Deposits: The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
* The pending amount has to be paid at the Check-in.
Non-Refundable Rate: 100% payment of your stay will be made at the time of booking confirmation through a charge on your credit card. This fee is not entitled to a refund in case of cancellation, modification or no show at the hotel. - How do I know if my reservation has been cancelled?
Once the reservation is cancelled, you will receive an email confirming the cancellation. Check the inbox and the spam folder.
- Can I modify a hotel reservation?
For changes or extensions of reservations or in case of any other doubt for any of our hotels, please contact the Reservations Department directly through one of these methods:
E-mail: info@hovima-hotels.com
Phone: (+34) 922 797 677/661
Fax: (+34) 922 794 221 - The consumptions in the restaurants and bars that are not included in the board how and when can I pay them?
These drinks are charged directly to your room, not being possible to pay directly at the point of sale. These extras have to be paid at reception, if possible, before the check-out.
- Is the hotel open all year?
Yes.
- What are the reception hours?
It is open 24 hours.
- Does the hotel have elevators?
Yes, it has 4 elevators.
- Are animals allowed?
No, no pets are allowed in this hotel.
- Is smoking allowed in the hotel?
By law, smoking is prohibited throughout the interior of the complex. Please ask reception for the areas enabled for this purpose in the outside area of the complex.
- What is the usual time of Check-in and Check-out?
The schedule for Check-in is from 2:00 p.m. and Check-out is until 12:00 p.m.
- What documentation do I have to present at reception when checking in?
Identification documentation of all occupants (incl. Children), reservation confirmation or agency voucher.
- Can I deposit my luggage somewhere while I wait for the apartment on the day of arrival or at the time of my departure on the day of departure, after leaving the apartment? Does it have any cost?
Yes, there is a trunk where you can leave your luggage (free of charge).
- How much does late check-out cost?
Late check-out costs €25 (subject to availability, ask 1 day beforehand at reception).
- In case of late departure from the hotel on the day of departure if I cannot check out the apartment late, is it possible to take a shower before leaving? Does it have any cost?
Whenever hotel availability permits, a courtesy apartment (free of charge) is enabled to take a shower before departure. You need to book in advance and you have ½ hour / apartment to take a shower.
- Is there air conditioning in the hotel?
There is air conditioning in the common areas and in the “Superior Apartment” and “Excellence Apartment”.
- Does the hotel have parking? How much?
It does have parking. If you book the car through our website or at the hotel reception you can park without charge, otherwise, the cost is €4 per day (in both cases, subject to availability).
- Does the hotel have Wifi? With or without charge?
You can enjoy the free Wi-Fi connection throughout the hotel.
- How many pools are there in the hotel? Are these heated?
The hotel has 2 swimming pools. One of them has integrated an area for children and it is heated in winter (from November to April included).
- Are the pools all freshwater?
Yes, the pools are freshwater and have adequate daily maintenance so that there is always fresh and clear water.
- What is the pool usage schedule?
The pool schedule (with lifeguard) is from 10:00a.m. – 6:00p.m.
- Are you allowed to have inflatables (floats, etc.) in the pool?
No. The only thing that is allowed are armbands for children.
- Does the hotel have pool towel service?
We provide pool/beach towels for a deposit of €15 + €2/towel for washing.
- Is it possible to reserve sun loungers?
No, it is not allowed.
- Is there a gym?
We do not have a gym.
- Is there a SPA or beauty treatments?
No, in this hotel there is no SPA or beauty treatments.
- Are there shops or supermarkets in this hotel?
In the external premises of the hotel there is a supermarket.
- Can I request a cot? How much?
Yes, you can request it during your reservation or once at the hotel at our reception, which is free.
- Can I request a high chair for the apartment? How much?
Yes, through the reception you can rent one (external company provider).
- Can I request a pram? How much?
Yes, through the reception you can rent one (external company provider).
- At what age are they considered children?
From 0 – 1.9 years are considered baby. From 2 – 13.9 years old they are considered children and from 14 years old they are considered adults.
These ages are based on the day of arrival at the hotel. - What is the maximum number of people allowed per apartment?
● 1 bedroom apartment: 2 adults + 2 children or 3 adults + 0 children
● 2 bedroom apartment: 4 adults + 2 children or 5 adults + 0 children - How often are the apartments cleaned?
● Comfort Apartment / Superior Apartment: 5 days / week
● Excellence Apartment: 7 days / week - How often are sheets and bath towels changed?
● Change of sheets: 2 days / week
● Change of bath towels: 5 days / week (on request) - What services do the apartments have?
Refrigerator, safe, hairdryer, equipped kitchen, microwave, satellite TV…
- Is there a safe in the apartments? How much?
Yes there is a safe in the apartments. The price is 1 day —- €3 // 1 week —- €18
- What are the measurements of the safes?
40 x 20 x 45 cm
- Does the equipped kitchen include a coffee maker?
If you wish, you can request an Italian coffee maker at the reception.
- Is there room service?
No, this hotel does not offer room service.
- Do the apartments have an ironing board and iron?
You can request it at the reception with a €10 deposit. Once finished, it has to be returned, not kept until the day of departure.
- Is there a hair dryer in the bathroom?
Yes, all apartments have a hair dryer.
- Do the apartments have showers or bathtubs?
● Comfort Apartments have a bathtub
● The Superior Apartments / Excellence Apartment and adapted for the disabled have a shower. - What toiletries are there?
● All apartments have bath wash / shampoo
● Excellence Apartments have a bathrobe and slippers - Which apartments have sea views?
The apartments with sea views are the Superior (side or front – subject to availability) and the Excellence (front)
- What benefits do Excellence customers have?
The Excellence Apartments are located on the 3rd floor with great sea views. Each one has a different decoration (subject to availability on arrival). Excellence customers have exclusive access to the terrace with Jacuzzi located on the 3rd floor, on the front of the building, turndown, pillow menu and whenever there is availability they can make late check-out at no additional cost.
- For special celebrations, anniversaries, etc. Is there any special treatment?
Yes, of course, as long as the hotel has proof of this, a courtesy gift is given.
- Is there a laundry service?
For your convenience, the hotel offers a laundry service (with charge). We also have self-service washers / dryers (for a fee).
- Does the restaurant have a terrace?
Yes, the buffet restaurant has a terrace.
- What are the hours of the restaurants / bars?
● Breakfast: 07:00 am – 10:00 am
● Lunch: 1:00 p.m. – 3:00 p.m
● Snacks at the Pool Bar: 11:30 a.m. – 1:00 p.m. and 3:00 p.m. – 6:00 p.m
● Dinner: 7:00 p.m. – 9:30 p.m. (2 shifts). We offer a themed menu
The hotel reserves the right according to season and need to make small changes in meal times - If you have a half-board reservation, is it possible to change dinner for lunch?
It will not be a problem to occasionally change dinner for lunch (prior notice to reception).
- What does the “Premium All Inclusive” include?
As for the “All Inclusive Premium” regime you can enjoy the 3 daily meals in buffet style, with brand alcoholic beverages (Premium alcoholic beverages not included), non-alcoholic beverages, hot drinks and snacks. Daily replacement of the minibar in the apartment.
- If we reserve “All Inclusive Premium”, is the wine included?
Only the house wine is included in the “All Inclusive Premium” regime. The wines on the menu carry an additional cost.
- Drinks in restaurants and bars that are not included in the reserved regime, how and when can I pay them?
These drinks are charged directly to your room, not being possible to pay them directly at the point of sale. These extras have to be paid at the reception at the latest at Check-out.
- What are the leisure offers for children?
Animation programming for children is subject to their ages
- Is there an entertainment program for adults?
Yes, for adults we also offer a wide program of day and night entertainment.
- For reservations made through the official HOVIMA Hotels websites, can I cancel a reservation? What expenses can you generate?
The cancellation of the reservation can be made through the confirmation email, through the link “click here to cancel your reservation”.
Remember that deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.
● Deposits: The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
*The outstanding amount has to be paid at check-in.
● Non-Refundable Rate: Payment of 100% of your stay will be made at the time of booking confirmation through a charge on your credit card. This rate is not entitled to return in case of cancellation, modification or non-presentation at the hotel. - For reservations made through the official HOVIMA Hotels websites, how do I know if my reservation has been canceled?
Once the reservation is canceled, you will receive an email confirming the cancellation. Check the inbox and spam folder.
- For reservations made through the official HOVIMA Hotels websites, can I modify a reservation?
For changes or extensions of reservations or in case of any other doubt for any of our Hotels, please contact the Reservations Department directly via email: info@hovima-hotels.com
- For reservations made through the official HOVIMA Hotels websites, how do I know if my hotel reservation has been confirmed successfully?
When you have completed the reservation process, the confirmation page will appear. Here you will find all the details of your reservation which you can download in PDF format. We will also send you an email with all the information of your reservation.
- For reservations made through the official HOVIMA Hotels websites, how can I make a hotel reservation for another person?
During your reservation, you have the option of putting another person as the reservation holder.
- For reservations made through the official websites of HOVIMA Hotels or the reservation center of HOVIMA Hotels, in case I have a pending amount to pay, when and how do I have to pay it?
At check-in, you have to pay the pending amount of the stay. You can pay by visa or cash (in Euros).
- For reservations made through the official websites of HOVIMA Hotels or the reservation center of HOVIMA Hotels, if I want to pay the amount of my stay before arrival, how can I do it? Can I pay it w
In that case, please contact the following email well in advance (to allow time for the money to arrive before the arrival date): info@hovima-hotels.com. No, if you want to pay that pending in advance, it cannot be with a visa card, it has to be by bank transfer.
- Where can I find the hotel phone number and / or email address?
Inside “Contact” you will find all the data you may need