HOVIMA Jardín Caleta FAQ in Costa Adeje

Yes.

When you have completed the reservation process, the confirmation page will appear. Here you will find all the information of your reservation you can download it in PDF format. We will also send you an email with all the information of your reservation.

The cancellation of the reservation can be made through the confirmation email of your reservation through the link “click here to cancel your reservation”.
Remember that the deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.

Deposits: The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
* The pending amount has to be paid at the Check-in.

Non-Refundable Rate: 100% payment of your stay will be made at the time of booking confirmation through a charge on your credit card. This fee is not entitled to a refund in case of cancellation, modification or no show at the hotel.

Once the reservation is cancelled, you will receive an email confirming the cancellation. Check the inbox and the spam folder.

For changes or extensions of reservations or in case of any other doubt for any of our hotels, please contact the Reservations Department directly through one of these methods:

E-mail: info@hovima-hotels.com
Phone: (+34) 922 797 677/661
Fax: (+34) 922 794 221

These drinks are charged directly to your room, not being possible to pay directly at the point of sale. These extras have to be paid at reception, if possible, before the check-out.

Yes.

It is open 24 hours.

Yes, it has 4 elevators.

No, no pets are allowed in this hotel.

By law, smoking is prohibited throughout the interior of the complex. Please ask reception for the areas enabled for this purpose in the outside area of ​​the complex.

The schedule for Check-in is from 2:00 p.m. and Check-out is until 12:00 p.m.

Identification documentation of all occupants (incl. Children), reservation confirmation or agency voucher.

Yes, there is a trunk where you can leave your luggage (free of charge).

Late check-out costs €25 (subject to availability, ask 1 day beforehand at reception).

Whenever hotel availability permits, a courtesy apartment (free of charge) is enabled to take a shower before departure. You need to book in advance and you have ½ hour / apartment to take a shower.

There is air conditioning in the common areas and in the “Superior Apartment” and “Excellence Apartment”.

It does have parking. If you book the car through our website or at the hotel reception you can park without charge, otherwise, the cost is €6 per day (in both cases, subject to availability).

You can enjoy the free Wi-Fi connection throughout the hotel.

The hotel has 2 swimming pools. One of them has integrated an area for children and it is heated in winter (from November to April included).

Yes, the pools are freshwater and have adequate daily maintenance so that there is always fresh and clear water.

The pool schedule (with lifeguard) is from 10:00a.m. – 6:00p.m.

No. The only thing that is allowed are armbands for children.

We provide pool/beach towels for a deposit of €15 + €2/towel for washing.

No, it is not allowed.

We do not have a gym.

No, in this hotel there is no SPA or beauty treatments.

In the external premises of the hotel there is a supermarket.

Yes, you can request it during your reservation or once at the hotel at our reception, which is free.

Yes, through the reception you can rent one (external company provider).

Yes, through the reception you can rent one (external company provider).

From 0 – 1.9 years are considered baby. From 2 – 13.9 years old they are considered children and from 14 years old they are considered adults.
These ages are based on the day of arrival at the hotel.

● 1 bedroom apartment: 2 adults + 2 children or 3 adults + 0 children
● 2 bedroom apartment: 4 adults + 2 children or 5 adults + 0 children

● Comfort Apartment / Superior Apartment: 5 days / week
● Excellence Apartment: 7 days / week

● Change of sheets: 2 days / week
● Change of bath towels: 5 days / week (on request)

Refrigerator, safe, hairdryer, equipped kitchen, microwave, satellite TV…

Yes there is a safe in the apartments. The price is 1 day —- €3 // 1 week —- €18

40 x 20 x 45 cm

If you wish, you can request an Italian coffee maker at the reception.

No, this hotel does not offer room service.

You can request it at the reception with a €10 deposit. Once finished, it has to be returned, not kept until the day of departure.

Yes, all apartments have a hair dryer.

● Comfort Apartments have a bathtub
● The Superior Apartments / Excellence Apartment and adapted for the disabled have a shower.

● All apartments have bath wash / shampoo
● Excellence Apartments have a bathrobe and slippers

The apartments with sea views are the Superior (side or front – subject to availability) and the Excellence (front)

The Excellence Apartments are located on the 3rd floor with great sea views. Each one has a different decoration (subject to availability on arrival). Excellence customers have exclusive access to the terrace with Jacuzzi located on the 3rd floor, on the front of the building, turndown, pillow menu and whenever there is availability they can make late check-out at no additional cost.

Yes, of course, as long as the hotel has proof of this, a courtesy gift is given.

For your convenience, the hotel offers a laundry service (with charge). We also have self-service washers / dryers (for a fee).

Yes, the buffet restaurant has a terrace.

● Breakfast: 07:00 am – 10:00 am
● Lunch: 1:00 p.m. – 3:00 p.m
● Snacks at the Pool Bar: 11:30 a.m. – 1:00 p.m. and 3:00 p.m. – 6:00 p.m
● Dinner: 7:00 p.m. – 9:30 p.m. (2 shifts). We offer a themed menu

The hotel reserves the right according to season and need to make small changes in meal times

It will not be a problem to occasionally change dinner for lunch (prior notice to reception).

As for the “All Inclusive Premium” regime you can enjoy the 3 daily meals in buffet style, with brand alcoholic beverages (Premium alcoholic beverages not included), non-alcoholic beverages, hot drinks and snacks. Daily replacement of the minibar in the apartment.

Only the house wine is included in the “All Inclusive Premium” regime. The wines on the menu carry an additional cost.

These drinks are charged directly to your room, not being possible to pay them directly at the point of sale. These extras have to be paid at the reception at the latest at Check-out.

Animation programming for children is subject to their ages

Yes, for adults we also offer a wide program of day and night entertainment.

The cancellation of the reservation can be made through the confirmation email, through the link “click here to cancel your reservation”.
Remember that deposits that are charged at the time of booking, in case of cancellation or no show at the hotel, will not be refunded.

● Deposits: The amount is € 80 / unit, and € 150 / unit for stays that go through periods of Christmas, New Year and Easter.
*The outstanding amount has to be paid at check-in.

● Non-Refundable Rate: Payment of 100% of your stay will be made at the time of booking confirmation through a charge on your credit card. This rate is not entitled to return in case of cancellation, modification or non-presentation at the hotel.

Once the reservation is canceled, you will receive an email confirming the cancellation. Check the inbox and spam folder.

For changes or extensions of reservations or in case of any other doubt for any of our Hotels, please contact the Reservations Department directly via email: info@hovima-hotels.com

When you have completed the reservation process, the confirmation page will appear. Here you will find all the details of your reservation which you can download in PDF format. We will also send you an email with all the information of your reservation.

During your reservation, you have the option of putting another person as the reservation holder.

At check-in, you have to pay the pending amount of the stay. You can pay by visa or cash (in Euros).

In that case, please contact the following email well in advance (to allow time for the money to arrive before the arrival date): info@hovima-hotels.com. No, if you want to pay that pending in advance, it cannot be with a visa card, it has to be by bank transfer.

Inside “Contact” you will find all the data you may need