FREQUENTLY ASKED QUESTIONS

To make a reservation you can do so through our website or through the Call-center at (34) 922 79 76 61 or email info.jardincaleta@hovima.com , available 365 days a year, 24 hours a day.

For inquiries about direct reservations made on our official website or call center, you can contact (34) 922 79 76 61 or email info.jardincaleta@hovima.com , available 365 days a year, 24 hours a day.

For inquiries about reservations made through in-person or online travel agencies, we recommend contacting the agency directly.

We accept the following payment methods: Visa, MasterCard, American Express, and cash at the front desk. Depending on the rate chosen during your reservation, payment may be made at the time of booking or upon check-in. Please note that you will need a valid credit or debit card and photo ID.

Payment for 100% of your stay will be charged to your credit card upon booking confirmation. This rate is non-refundable in the event of cancellation or no-show. A single change is possible at no additional cost. If the new reservation is higher, the difference must be paid. If it is lower, no refund will be issued. The change must be made at least 7 days before arrival.

*All modifications are subject to availability and may result in a change in the reservation price.

A deposit will be charged at the time of booking (variable depending on the dates of your stay). Deposits charged at the time of booking confirmation will not be refunded in the event of cancellation (at any time). The outstanding amount must be paid at check-in. In the event of a no-show at the hotel, the deposit already charged will not be refunded and will be charged as a cancellation fee. Rates may be modified at no additional cost. Modifications are always subject to availability and may result in a change in the deposit and reservation price.

For any questions regarding changes, extensions, or cancellations of your reservation, please contact us by email at info.jardincaleta@hovima.com (please send your reservation confirmation).

You can view all available offers on our website, in the Offers section. Visit our website.

From 13 years old.

Yes, only if accompanied by a person over 18 years of age.

It is our loyalty program that gives access to multiple benefits:

• 5% discount on reservations on the official website
• Preferential reservation of the most exclusive rooms in our hotels
• 10% discount on drinks during your stay
• Drinks included in the pension plan, according to the “Terms and Conditions” of the HOVIMA Club
• Welcome gift for stays of 3 nights or more

There is no additional cost.

Registration or login to the HOVIMA Club is done during the reservation process.

Reception is open 24 hours a day.

If you are inside the hotel, you can contact the reception by dialing "9" from your apartment phone. If you are outside the hotel, please call (34) 922 71 10 00.

For any request, please contact us by email at: info.jardincaleta@hovima.com

Pets are not allowed.

Yes. We have an area at reception where you can leave your luggage if you need to. You can also reserve a courtesy room.

You can check availability and prices on our website . If you rent a car through this link, you'll receive a 50% discount on parking.

Yes. We work with a transfer company that provides transfers to and from Tenerife airports. You can book it during the booking process or through the following link: Visit the link.

Reina Sofia Airport: 24 km
Los Rodeos Airport: 87 km

Yes. All common areas except the gym and some rooms are subject to availability.

La Enramada Beach: 200 meters

The pools are open from 10:00 a.m. to 6:00 p.m.

Schedules are subject to change and may vary.

• Breakfast: 7:00-10:00
• Lunch: 1:00 PM - 3:00 PM
• Dinner: Summer 18:30-21:30 Winter: 18:00 - 21:00

Yes. We have a wide program of daytime and evening activities.

Parking cannot be pre-booked. You can request it directly upon arrival at our reception desk for an additional fee.

Yes. We have a catalog for celebrations. You can check out the offers directly at reception, during the reservation process, or by contacting our Call Center at (34) 922 79 76 61 or info.jardincaleta@hovima.com, available 24 hours a day, 365 days a year.

Yes. We offer a laundry service for an additional charge.

Housekeeping is provided five days a week. Excellence Rooms are cleaned daily. We offer a sustainable Hovigreen program to reduce cleaning costs and help protect the environment.

Yes. All our rooms are equipped with a safe.
You can purchase this service at the reception, for an additional cost.

Yes. You can request it at reception or book it through the hotel app.

Check-in is from 2:00 PM and check-out is by 12:00 PM. If the room is ready upon arrival, you don't have to wait until 2:00 PM to check in. If you need to leave your room after 12:00 PM, we can offer late checkout for an additional fee, subject to availability.

If you arrive after restaurant opening hours, you can request a cold dinner or choose to have lunch any other day during your stay, by notifying us in advance at info.jardincaleta@hovima.com .

Yes. We have covered, secure parking for an additional fee.

Yes. We offer a pool towel service with a deposit required.

Yes. We have a wide program of daytime and evening activities.

No. The hotel does not have a gym.

Yes. Wi-Fi is free and available throughout the hotel.

Yes. We have options for restrictive diets, including gluten-free, lactose-free, and special dishes for vegetarians, vegans, and others. We recommend requesting this in advance by emailing info.jardincaleta@hovima.com.

The hotel does not have a spa, but you can access our Cool Spa located at HOVIMA Costa Adeje – For Cool Adults, just a few minutes from the hotel. It is open every day from 10:00 a.m. to 6:00 p.m. The circuit lasts 90 minutes and costs €20 per person for guests staying at HOVIMA hotels. We offer a wide range of facial and body treatments. You can find details about the facilities and treatments on our website https://www.hovimacostaadeje.com/cool-spa.html

Air conditioning is only available in Superior and Excellence apartment types.

Yes. We offer irons and ironing boards available at reception upon request, with a deposit required.

No. All of our rooms are non-smoking.

• BREAKFAST with buffet service in the main restaurant
• Snacks at the Snack bar
• LUNCH with buffet service in the main restaurant
• Buffet dinner in the main restaurant. From 11:00 a.m. to midnight.

A selection of All-Inclusive package drinks are available at the Sports Bar, Pool Bar, Guacamayo Rooftop Bar, and Main Restaurant daily during their respective opening hours. Unlimited self-service water is available during lunch and/or dinner. Non-inclusive drinks and products are offered at a discount to our All-Inclusive guests. Please consult the menu at each point of sale for more information and prices.
Daily replenishment of the minibar.

Yes. We have cribs available; it's a free service that you can request when booking or at reception.

Yes. You can request it at reception or specify it in the comments section when making your reservation. It can be placed as long as the apartment's capacity allows. There is no additional charge.

Accommodation in 1 or 2 bedroom apartments with sea views
Air-conditioned apartments
Lavazza® capsule coffee machine in the kitchen, refilled daily
Bathrobe and slippers
Pillow menu
Discovered from the bed
Amenities
Welcome pack in the minibar
Pool towels in the room
Exclusive access to the Solarium with Jacuzzi

The main pool and children's pool are heated during the winter months (November 1-March 31).